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Our story starts in the mid 1980s when our founder Andy, visited Copenhagen. A few days biking and strolling around the city with his native guide had a profound impact. Urban life in the UK in the 70s and 80s was synonymous with noise, pollution and decay, but this was not what he experienced there. Enjoying the excitement of a capital city, but in public spaces that were relaxed was a revelation to him. It it was clear at the time that there was one standout factor: the people of Copenhagen were not car-dependent - they got about on foot, by bike and by public transport. It was self-evident that this has had a massive impact on their quality of life and that everyone in that city was the beneficiary of this. Seeing the city from the saddle of a bicycle, begged the question - "why can't everywhere be like this?" He become an instant convert to the bicycle. So the road to Cycle Heaven began in Copenhagen.
Andy went on to establish Cycle Heaven in 1993. We've grown a bit since, but still aim to be friendly and approachable, but highly professional. We want you to cycle away on your perfect bike and we’ll offer sound, down to earth advice to make sure that happens - whether you want to spend £300 or £13,000.
Because we offer such a wide range of different types of bike, we'll make no assumptions about your needs. You tell us.
We'll always be straight with you as long as you're straight with us. And we'll always give you our honest opinion about a product - what it's good for and what it's not!
If you are not happy with the bike we sold you, then we'll change it - as long as you get back to us in reasonable time and reasonable nick (we'll be the judge of that).
In addition to the manufacturer's warranties you will get a year's free labour on all our bikes. This includes all routine services and repairs, but not major specification changes.
You probably wouldn't buy a car without a test drive so why not do the same with a bike.
Please do... we insist!
Big and broad, we are based in a giant Victorian ex-military warehouse on Hospital Fields Road, but also have two other repair workshops on 'Bishy Rd' and at York Station. With plenty of long-serving staff, who all ride lots of different kinds of bike, we have a large store of knowledge and cycling experience that informs the kind of products and advice that we offer. So at Cycle Heaven you will find something for everyone: from hardcore bikies to the most casual rider.
We're so confident about the quality of our bikes and service that we give away an unbeatable ONE YEAR'S FREE SERVICING on all our new bikes.
Independent and local - a York Institution
We're not a here-today-gone-tomorrow-private-equity-funded-corporate-with-revolving-door-directors. We are an independent retailer, run by people who live and work here, who actually give a stuff about our community and its future, and the future of cycling. We are also very advocacy driven and proud supporters and sponsors of YORK CYCLE CAMPAIGN.
So... if you have any problems, you can speak to the owners. We'll give you the straight stuff. That's a promise.
